Frequently-Asked Questions

What is your return policy?

We do not offer refunds on personalized items due to their unique nature. However, if there is an error on our part, we will gladly replace the product for you.

How long does shipping take?

Shipping typically takes 10-14 business days from the date of order placement due to the personalization process. Please keep this timeframe in mind when placing your order.

Can I cancel or modify my order after it's been placed?

Unfortunately, once an order has been placed, we cannot guarantee cancellation or modification as our production process begins immediately to ensure timely delivery. Please double-check your order details before completing your purchase.

What if there's a mistake on my personalized item?

In the rare event that there is an error on your personalized item, please contact us within 2 days of receiving your order with a clear photo of the issue. We will promptly assess the situation and arrange for a replacement if the error is on our end.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

What if my item arrives damaged?

If your item arrives damaged, please contact us immediately with a photo of the damaged product. We will work quickly to resolve the issue and arrange for a replacement to be sent to you.

How can I contact customer support?

You can reach our customer support team via email at or through our website's contact form. We strive to respond to all inquiries within 24 hours during business days.